The ITSM portal “Servity” offers a chatbot function. We hope to roll this out at Freie Universität Berlin in the future. This chatbot acts as an additional input channel to guide you to other support material and services, making it highly practical for users.

Each user will be able to set up their own email reminders in the ITSM portal. For example, they will be additionally notified via email once their IT problem has been solved.